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Store Policy

Customer Care

ZooZoo Studios, Ltd is committed to providing a high-quality service to us customers. We take our customer care seriously and we proactively strive to provide products and services in which our customers can have full confidence. We aim to offer the best products whilst delivering service to satisfy our customers' needs and expectations. We aim to set clear standards of service and to regularly review and improve our stock and customer service. We operate in an ethical manner of treating customers as we would like to be treated. Ensure our people will treat customers in a professional, courteous, and helpful manner.

Customers can expect us to respect their privacy and dignity. We are fully committed to treating people as individuals, providing equality of opportunity and equal treatment for our customers. We provide a wide range of products and aim to deliver the best possible to all our customers. We will investigate all customer complaints about the products and services we provide and promptly deal with any complaints received.

Privacy & Safety

Your privacy is important to us. It is ZooZoo Studios, Ltd's policy to respect your privacy regarding any information we may collect from you across our website, http://www.sugarzoozoo.moe, and other sites we own and operate.


We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.


We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.


We don’t share any personally identifying information publicly or with third-parties, except when required to by law.


Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.


You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.


Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.


This policy is effective as of January 1, 2019.

Payment Methods

- Credit / Debit Cards
- PAYPAL